Website as a Service – Frequently Asked Questions (FAQs)
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Frequently Asked Questions
Still have questions? Many clients want more information. See our Frequently Asked Questions
Let us know if you need other answers.
Working with us
Have you built many websites before?
Hundreds over 20 years. See our portfolio of happy clients with successful websites. And see loads of positive reviews too
Who owns the website?
Answer: After 18 Months or 78 weekly payments you do.
There is no contract so you can stop paying for any reason or if you feel it does not deliver results. It is down to us to ensure that you are happy with the results.
Will you build a website for anybody?
We only work with clients where we feel we can add value for their business. We can afford to do a small number of websites this way. As long as the client stays at least a year then it all makes sense for them and us. We know we can add value to the clients we work with, so that ensures that the clients stay with us.
We do not do eCommerce websites for retail shops, as the market online is so competitive for most products. It is driven by the lowest price, which makes it very hard for small retailers to compete online.
We do not do porn sites, racist sites, political sites or anything that goes against our own moral code. We are not making judgements, we just choose projects that make us happy – simple.
Do I have to sign a contract?
There is no contract. You pay as long as you are happy that you are getting value. Walk away any time or own the website after one year – you are in control
How long does it take to get a website?
What information do you need to provide for the new website?
Answer: As much of this as possible.
Customer information sheet (order Number)
Delete as appropriate
Customer owns their domain
Current provider owns domain – customer to set up new account and arrange transfer
Current provider owns domain – customer wants us to transfer to our control
Us to purchase domain
Current website/hosting provider:
Delete as appropriate
The client has email forwarding in place
Us to set up email box
Us to set up email forwarding
The client has an existing email in place
DNS record instruction: Detail anything to note
We will include standard SSL in the deal / A third party SSL is required
Website brief and notes:
Use from existing website
Customer to write up
Commission copywriting – Details and price
A brief description of the work we are to do and anything pertinent to the client’s requirements
Standard customer information about their business
This will be needed for all products we sell (and any combination of products) – We collect this
information during the selling/sign up process
What is your business’s primary trade or service
What is the primary location you work in
Tell us in more detail about the other services you provide
What are the other towns/areas you work in
Can you supply images for your business services/work completed.
Google My Business information:
Additional information to the standard data we collect on sign up/during the selling process
Primary business category
Business opening date/date of launch
Gmail account and login details or add as Manager on GMB
YouTube channel address and login details
Have you created any videos for your business?
Facebook Business page
Twitter Business page/account
Linkedin Company Page
Instagram business page
Any other social media accounts
All the short and long business descriptions will be collected at point of sale or after sign up –
Keep it as simple as possible for clients.
Content notes (supplied and collated by Michael)
The following documents, content and information have been supplied: (delete as appropriate)
List of corrections to existing website content (as instructed by client)
Design crib sheet (explaining layout template, colours, accreditations and social media etc)
Customer supplied copy
Copywriting guide – A document for our copywriter itemising the pages and content to be
used in bullet point format. Also, information about the client that should be included
Supplied Terms and conditions
Images from client
Home page banners and widget images
Stock photos image bank
Is SEO included Search Engine Optimisation
We make all your website pages SEF or Search Engine Friendly. And we optimise for your keywords or key terms, based on the research we do on your behalf
What is WAAS website as a service?
As long as you are happy with the results, you will be happy to pay the small weekly investment for an affordable website. It is down to us to ensure that you are kept happy.
What platform will be used for my website?
Why do other web design agencies not rent websites?
But gratefully, after 20 years we can afford to do a small number of websites this way. As long as the client stays at least a year then it all makes sense for them and us. We know we can add value to the clients we work with, so that ensures that the clients stay with us. This is why we offer WAAS – Website as a service. We will not offer this to someone unless we feel we can deliver good value and therefore hold on to the client for the long term.
Bottom line, if we do not add value and keep you happy, you walk and we lose. So most of the risk is on us.
What are the layout options available?
Answer: We have about half a dozen variations to choose from. Talk it through with us to get a layout that suits you best.
1 – 4 widgets plain banner
2 – 4 widgets welcome in banner
3 – 3 Widgets plain banner
4 – 3 Widgets welcome in banner (range Left)
5 – 3 Widgets welcome in banner (Centred)
6 – 5 (2 +3) Widgets plain banner
7 – 5 (2 +3) Widgets text in banner range left
A – Contact us text, Google map and form + Testimonials
B – Contact us text, Google map and form
Can I pay a small weekly payment for an affordable website?
Answer: Yes. From €49 a week for a Starter website to €75 for a bigger Business website.
We have a nominal initial set up fee of €295 for a small Starter website and €495 for a larger Business site, then the weekly fee kicks in and covers everything, the website plan, development, SEO to get you found in Google search, Technical Support to keep the website performing well and secure fast Hosting for your website.
Normal purchase price outright for these packages are approximately €3250 and €5250 respectively plus hosting and website support. Pay up front, if you want, either way is fine with us.
Is it cheaper to pay up front for the website or pay weekly?
Answer: No, not really if you factor in SEO and Hosting and Support.
Here are the figures for buying up front or paying weekly.
Starter or small website of 5 pages price approx €3250 plus support or pay €295 up front and 78 weeks at €49 which is €3822 for a total of €4117.
Plus you get FREE Hosting worth €180 and Maintenance worth €765 included for 18 months.
Business Website of 10 pages price approx €5250 plus support or pay €495 up front and 78 weeks at €75 which is €5850 for a total of €6345.
Plus you get FREE Hosting worth €180 and Maintenance worth €900 included for the year.
Or pay up front, whichever way you choose, is fine with us.
What is the weekly payment?
Should we pay up front for the website or pay weekly?
Answer: It is up to you.
For us it is better if clients pay up front.
For Clients, it is better to pay as you go and reduce any potential risk on your part.
Some clients want to own the website from Day 1, so they want to pay up front.
Some clients do not want to be bothered with weekly payments.
Many clients are more focused on what they can get back from their website than what the costs are.
A good website investment is worth more that you pay as it generates sales or leads, so it is often added to the balance sheet as an asset rather than a cost or a liability.
Note: A poor website simply loses you opportunities that might have with a good website. Therefore an affordable website design option, could cost you a lot more in the long run and generally does.
It sounds too good - are there any hidden costs?
Hosting is FREE for the full year.
Initial SEO is FREE.
Monthly maintenance is FREE for the year.
And you can do as many content updates as you like for FREE.
You buy your own domain name www.example.com for about 5 euros to €25 a year, so that it is in your own name, for your own sake.
At the end of 52 weeks you will have paid about the normal investment price, but without taking the risk of paying it all up front.
And you get Hosting, SEO and Maintenance included.
We get our price, but we have to earn it in your eyes, which keeps us sharp.
Our aim is to keep you as a client for longer than the initial year.
Why do I have to pay the €5 for the domain name?
You buy your own domain name www.example.com for about €5 to €25 euros a year, so that it is in your own name, on your credit card, for your own sake. If you ever decide to leave us you own your own website domain name, so you are in control of it
Who does the software support and what does it cost?
Will my website rank on Page 1 on Google?
When I have paid for 18 months, can I move my site to new hosting?
And we will do it for you FREE of charge.
We even offer FREE advice on suitable Hosting, should you choose to move the website.