Website as a Service – Frequently Asked Questions (FAQs)

WAAS Website As a Service – Questions and answers – click on any one
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Frequently Asked Questions

Still have questions? Many clients want more information. See our Frequently Asked Questions

Let us know if you need other answers.

Can I pay a small weekly payment for an affordable website?

Answer: Yes. From €49 a week for a Starter website to €75 for a bigger Business website.

We have a nominal initial set up fee of €295 for a small Starter website and €495 for a larger Business site, then the weekly fee kicks in and covers everything, the website plan, development, SEO to get you found in Google search, Technical Support to keep the website performing well and secure fast Hosting for your website.

Normal purchase price outright for these packages are approximately €3250 and €5250 respectively plus hosting and website support. Pay up front, if you want, either way is fine with us.

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Who owns the website?

Answer: After 18 Months or 78 weekly payments you do.
There is no contract so you can stop paying for any reason or if you feel it does not deliver results. It is down to us to ensure that you are happy with the results.

What is the weekly payment?
Answer: From €49 euro a week for a Starter 5 page website to €75 for a bigger Business 10+ pages website
Do I have to sign a contract?
Answer: No.
There is no contract. You pay as long as you are happy that you are getting value. Walk away any time or own the website after one year – you are in control
Will my website rank on Page 1 on Google?
Answer: We hope so. Whilst we cannot guarantee Page 1, it is true that most of our websites do rank on Page 1 or 2. Some industries are more competive than others. And Google is forever changing its algorithms. But it is in our interests to ensure that you rank well. That way you get more business and are happy to pay weekly for the website. Your margin is our opportunity, so we want to increase your sales.
Is SEO included Search Engine Optimisation
Answer: Yes.
We make all your website pages SEF or Search Engine Friendly. And we optimise for your keywords or key terms, based on the research we do on your behalf
Who does the software support and what does it cost?
Answer: We do for you. And it is included FREE for the year. This is worth up to €900 to you – nice bonus and peace of mind !
How long does it take to get a website?
Answer: Within four weeks from the time you give us the content, written and photographic. We can build the website in one week, however it usually takes clients a few weeks to get their content organised.
What platform will be used for my website?
Answer: WordPress. It powers 32% of all the websites in the world and over 70% of all business websites. If you just want a hobby website, you could use Wix or Weebly or Squarespace. These low entry platforms are easy to use, but have limitations and not really suitable for business. Learn more about WordPress.
What is WAAS website as a service?
Answer: WAAS or ‘website as a service’ is simply a pay as you go option. We offer it because some people do not want to invest a lot of money in a website, in the hope that it will work. Many have been burned with a bad website in the past. This way there is very little risk. If someone is not satisfied they can just walk away at any time, for any reason.
As long as you are happy with the results, you will be happy to pay the small weekly investment for an affordable website. It is down to us to ensure that you are kept happy.
Have you built many websites before?
Answer: Yes.
Hundreds over 20 years. See our portfolio of happy clients with successful websites. And see loads of positive reviews too
It sounds too good - are there any hidden costs?
Answer: No.
Hosting is FREE for the full year.
Initial SEO is FREE.
Monthly maintenance is FREE for the year.
And you can do as many content updates as you like for FREE.
You buy your own domain name www.example.com for about 5 euros to €25 a year, so that it is in your own name, for your own sake.

At the end of 52 weeks you will have paid about the normal investment price, but without taking the risk of paying it all up front.
And you get Hosting, SEO and Maintenance included.
We get our price, but we have to earn it in your eyes, which keeps us sharp.
Our aim is to keep you as a client for longer than the initial year.

Why do I have to pay the €5 for the domain name?
Answer: Your domain name is like the deeds of your house, so it should be in your name and not in the website developers..
You buy your own domain name www.example.com for about €5 to €25 euros a year, so that it is in your own name, on your credit card, for your own sake. If you ever decide to leave us you own your own website domain name, so you are in control of it
Why do other web design agencies not rent websites?
Answer: It is hard to make a living off €49 a week. You would need a lot of websites built before it would pay all the team wages on a Friday. And clients could stop paying at any time, for any reason.

But gratefully, after 20 years we can afford to do a small number of websites this way. As long as the client stays at least a year then it all makes sense for them and us. We know we can add value to the clients we work with, so that ensures that the clients stay with us. This is why we offer WAAS – Website as a service. We will not offer this to someone unless we feel we can deliver good value and therefore hold on to the client for the long term.
Bottom line, if we do not add value and keep you happy, you walk and we lose. So most of the risk is on us.

Will you build a website for anybody?
Answer: No.
We only work with clients where we feel we can add value for their business. We can afford to do a small number of websites this way. As long as the client stays at least a year then it all makes sense for them and us. We know we can add value to the clients we work with, so that ensures that the clients stay with us.

We do not do eCommerce websites for retail shops, as the market online is so competitive for most products. It is driven by the lowest price, which makes it very hard for small retailers to compete online.

We do not do porn sites, racist sites, political sites or anything that goes against our own moral code. We are not making judgements, we just choose projects that make us happy – simple.

When I have paid for 18 months, can I move my site to new hosting?

Answer: Yes.

And we will do it for you FREE of charge.
We even offer FREE advice on suitable Hosting, should you choose to move the website.

Is it cheaper to pay up front for the website or pay weekly?

Answer: No, not really if you factor in SEO and Hosting and Support.

Here are the figures for buying up front or paying weekly.

Starter or small website of 5 pages price approx €3250 plus support or pay €295 up front and 78 weeks at €49 which is €3822 for a total of €4117.
Plus you get FREE Hosting worth €180 and Maintenance worth €765 included for 18 months.

Business Website of 10 pages price approx €5250 plus support or pay €495 up front and 78 weeks at €75 which is €5850 for a total of €6345.
Plus you get FREE Hosting worth €180 and Maintenance worth €900 included for the year.

Or pay up front, whichever way you choose, is fine with us.

Should we pay up front for the website or pay weekly?

Answer: It is up to you.

For us it is better if clients pay up front.

For Clients, it is better to pay as you go and reduce any potential risk on your part.
Some clients want to own the website from Day 1, so they want to pay up front.

Some clients do not want to be bothered with weekly payments.

Many clients are more focused on what they can get back from their website than what the costs are.

A good website investment is worth more that you pay as it generates sales or leads, so it is often added to the balance sheet as an asset rather than a cost or a liability.

Note: A poor website simply loses you opportunities that might have with a good website. Therefore an affordable website design option, could cost you a lot more in the long run and generally does.

What information do you need to provide for the new website?

Answer:  As much of this as possible.

Customer information sheet (order Number)
Business name:
Contact name:
Tel Number:
Email:
Website:
Address:

Domain details
Delete as appropriate
 Customer owns their domain
 Current provider owns domain – customer to set up new account and arrange transfer
 Current provider owns domain – customer wants us to transfer to our control
 Us to purchase domain

Domain name
Provider:
User:
Password:

Current website/hosting provider:
Admin address:
User:
Password:

Emails
Delete as appropriate
 The client has email forwarding in place
 Us to set up email box
 Us to set up email forwarding
 The client has an existing email in place

Provider:
User name:
Password:

DNS record instruction: Detail anything to note
SSL
We will include standard SSL in the deal / A third party SSL is required

Website brief and notes:

Package bought
Website Basic
Website Business

Copywriting
Use from existing website
Customer to write up
Commission copywriting – Details and price

The Brief
A brief description of the work we are to do and anything pertinent to the client’s requirements

Standard customer information about their business
This will be needed for all products we sell (and any combination of products) – We collect this
information during the selling/sign up process

 What is your business’s primary trade or service
 What is the primary location you work in
 Tell us in more detail about the other services you provide
 What are the other towns/areas you work in
 Can you supply images for your business services/work completed.

Google My Business information:
Additional information to the standard data we collect on sign up/during the selling process

 Primary business category
 Business hours
 Business days
 Business opening date/date of launch
 Gmail account and login details or add as Manager on GMB

 YouTube channel address and login details
 Have you created any videos for your business?
 Facebook Business page
 Twitter Business page/account
 Linkedin Company Page
 Instagram business page
 Any other social media accounts

All the short and long business descriptions will be collected at point of sale or after sign up –
Keep it as simple as possible for clients.

Content notes (supplied and collated by Michael)

The following documents, content and information have been supplied: (delete as appropriate)
 List of corrections to existing website content (as instructed by client)
 Logo
 Design crib sheet (explaining layout template, colours, accreditations and social media etc)
 Customer supplied copy
 Copywriting guide – A document for our copywriter itemising the pages and content to be
used in bullet point format. Also, information about the client that should be included
 Supplied privacy policy
 Supplied Terms and conditions
 Images from client
 Home page banners and widget images
 Stock photos image bank

What are the layout options available?

Answer: We have about half a dozen variations to choose from. Talk it through with us to get a layout that suits you best.

1 – 4 widgets plain banner
2 – 4 widgets welcome in banner

3 – 3 Widgets plain banner
4 – 3 Widgets welcome in banner (range Left)
5 – 3 Widgets welcome in banner (Centred)

6 – 5 (2 +3) Widgets plain banner
7 – 5 (2 +3) Widgets text in banner range left

Footers

A – Contact us text, Google map and form + Testimonials
B – Contact us text, Google map and form